1. Order Processing
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All orders are processed within 1–2 business days after order confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive an SMS or email confirmation once your order is confirmed and dispatched.
2. Delivery Time
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Within Pakistan: Standard delivery time is 3–7 business days depending on your city or location.
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Remote or rural areas may require additional delivery time.
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Delivery times may vary during sales, holidays, or due to courier delays.
3. Shipping Charges
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Standard shipping charges apply based on order weight and destination.
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Free Delivery may be offered on specific products or promotional offers.
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Exact shipping costs will be displayed at checkout before you confirm your order.
4. Delivery Partners
We use trusted courier companies such as Leopard Courier, TCS, M&P, and Pakistan Post to ensure safe and timely delivery.
Tracking details will be shared once your order has been shipped.
5. Cash on Delivery (COD)
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Cash on Delivery is available across Pakistan.
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Please ensure someone is available to receive and pay for the parcel upon delivery.
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Refusal to accept COD parcels repeatedly may lead to account restrictions.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via SMS or email.
You can track your parcel on the respective courier’s website.
7. Delays or Issues
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Prime Pak is not responsible for delivery delays caused by courier services, weather conditions, or incorrect addresses.
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If your order has not arrived within the expected timeframe, please contact us for assistance.
8. Damaged or Missing Items
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If you receive a damaged parcel or a missing item, please report it within 48 hours of delivery.
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Contact us with your order number and photos for quick resolution.
9. Contact Information
For any shipping-related questions or support, please reach out to us:
📧 Email: umairhafiz1986@gmail.com
📞 Phone/WhatsApp: +92 312 9220922
